Description

Disc 1 MP3: Where do we begin?

“When we are no longer able to change a situation, we are challenged to change ourselves.”

– Vicktor Frankl 1905-1997, neurologist, psychiatrist, Holocaust survivor

Have you ever asked questions like: “What are we doing? “What’s wrong?” or “Why did you do that”, and the reaction/response you received did not match the answer you had anticipated?

Part 1 of this series will address where we begin when determining how to elicit a response from another individual that more closely matches one’s perceived expectations.

• The only we truly have complete control of is our “self”
• Always consider proximity, hand position, and phrasing during a communication exchange
• The intent of our response should be to slow down the behavior and prevent it from getting worse