Disc 3: Hints for Survival
“The severity of a behavior may be determined, not by the demonstration, rather, by how we respond to the demonstration”
-Jo Mascorro, teacher, consultant for education
Part 3 of this series will focus on points to ponder when attempting to prevent and/or respond to a potential behavior escalation. Techniques will address the dos and don’ts for creating a productive communication exchange.
- SAY what you SEE and SAY what you WANT
- Phrases that TEACH ownership and accountability
- Use the word “by” to clarify